Shipping policy
How long will it take before I receive my order?
Delivery normally occurs within 2-10 business days from dispatch for 'standard' delivery and 1-4 days using 'express' delivery - depending on your delivery address. We do offer express post which is usually the fastest delivery method - please note delivery within these timeframes is not guaranteed. We do our best to dispatch your order as quickly as possible & once your parcel leaves us we don't have much control over how quickly it gets to you.
We normally despatch on the same business day. Occasionally, we will dispatch the next business day due to unforeseen circumstances. Delays longer than that we will get in touch with you. We cannot dispatch NSW public holidays as postal networks do not operate.
Most of our products are despatched from the Central Coast. We will aim to always make your shipment trackable - 99% of all shipments are trackable and you receive a tracking link when ordering from us.
The following table* offers a general guideline for delivery times in business days after despatch:
|
Sydney |
Melbourne |
Brisbane |
Adelaide |
Darwin |
Perth |
Hobart |
|---|---|---|---|---|---|---|
|
2-4 days |
2-5 days |
2-5 days |
3-7 days |
6-14 days |
6-14 days |
6-9 days |
|
NSW |
VIC |
QLD |
SA |
NT |
WA |
TAS |
|
2-7 days |
2-7 days |
2-8 days |
5-9 days |
6-21 days |
6-21 days |
6-12 days |
* "days" in the above table are business days, excluding weekends and National holidays. Please note delivery within these timeframes is not guaranteed (this includes Express Post as Australia Post don't guarantee delivery within set timeframes). We do our best to dispatch your order as quickly as possible & once your parcel leaves us we don't have much control over how quickly it gets to you.
If you haven't received a dispatch notification within the dispatch timeframe, please check your spam email folder as sometimes they end up in there. Please contact the carrier directly for an update on the ETA of your parcel as we only the have the same information they provide you & cannot expedite your parcel with them.
Is pickup available?
Sorry pickup is not available from our warehouse. Please choose a postage option at the checkout & we will send your order to you.
Which couriers do you use?
Australia Post, along with Aramex, Couriers Please & Direct Freight
Can you arrange for express postage?
Yes, see the options at the checkout - if it is not shown, please contact us.
I bought multiple items, will they be shipped together?
Wherever possible we’ll ship your items together. However, if you made different shopping cart purchases, we might not be able to ship your items together unless you notify us before your first order despatches.
How much does delivery cost?
Our aim is to provide you with the best value and most reliable shipping and delivery as possible. Shipping and delivery costs vary depending on what you buy and where you live. You'll see the shipping cost as part of the check-out process before you have to pay for anything. Please note we do not try and make money from shipping charges and we're always working towards reducing shipping costs. Our shipping costs include warehouse processing and handling fees along with packaging costs which have risen sharply in recent times. In very limited situations, postage surcharge fees may apply to remote locations. Before posting your parcel/s, we will let you know by requesting an additional postage surcharge.
Do you deliver Australia-wide?
Yes, we deliver Australia-wide.
Can I have my items delivered to a PO Box or a Parcel Locker?
Yes, you can!
In most cases delivery to PO boxes or parcel lockers are accepted. Where there is an exception to this general rule, we will contact you to request a physical address.
Do you deliver internationally?
No we do not at this stage.