Shipping policy
At a glance
- In-stock orders are usually despatched the next business day, or the same day if you order before 12 noon (Sydney time) on a business day.
- Shipping cost depends on the weight of your order and where it's going. You'll see the exact cost at checkout before you pay.
- Every order is tracked. Your tracking link comes in your despatch email.
- We deliver Australia-wide, including PO boxes and parcel lockers.
When will my order be despatched?
In stock: usually the next business day, or the same day if you order before 12 noon (Sydney time) on a business day.
Sent from our supplier: some items ship from our supplier's warehouse and usually take about 4 business days to despatch. The product page tells you when this applies.
Preorders: despatched around the date shown on the product page. If your order also has items in stock, we send the whole order together when the preorder arrives.
We don't despatch on weekends or NSW public holidays. If your order will take longer than this, we'll let you know.
How long will delivery take?
Typical delivery times in business days after despatch:
| Delivering to | Standard |
|---|---|
| Sydney, Melbourne, Brisbane | 2–5 days |
| Regional NSW, VIC | 2–7 days |
| Regional QLD | 2–8 days |
| Adelaide | 3–7 days |
| Regional SA | 5–9 days |
| Hobart | 6–9 days |
| Regional TAS | 6–12 days |
| Perth, Darwin | 6–14 days |
| Regional WA, NT | 6–21 days |
Express is usually 1–4 business days and is offered at checkout where available.
These are the carriers' usual times, not guarantees: once your parcel leaves us, the carrier controls how quickly it arrives, and Australia Post doesn't guarantee Express times either.
How much does delivery cost?
Shipping is worked out from the weight of your order and your delivery address, and is shown at checkout before you pay. We don't make money on shipping: the charge covers postage, packaging and handling.
You can also choose Standard with insurance at checkout for a small extra cost.
A few remote addresses cost more to reach. If yours does, we'll contact you before despatch, and you can cancel for a full refund if you'd rather not pay the difference.
Which couriers do you use?
Australia Post, Aramex, Couriers Please and Direct Freight. We ship from NSW and QLD.
I bought several items. Will they come together?
Items in one order are sent together wherever possible. If you placed separate orders and would like them combined, let us know before the first one is despatched.
Can I pick up my order?
Sorry, pickup isn't available. Choose a delivery option at checkout and we'll send it to you.
Can you deliver to a PO box or parcel locker?
Yes, in most cases. If a parcel can't go to one, we'll contact you for a street address.
Do you deliver overseas?
Not at the moment. We deliver within Australia only.
Where's my parcel?
Your tracking link is in your despatch email. If you can't find it, check your junk or spam folder. For an update on a parcel already on its way, the carrier's tracking page has the latest information. If something has gone wrong, send us a message and we'll reply within one business day.
